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Be sure to sign up for our webinar next week. Here are the details:
Next Level in Contracting: Crafting Risk Based Service Level Agreements
February 20 at 12:00 PM EST.
You're in a dangerous dilemma without risk-based service level agreements for travel management companies, meeting planning companies, hotels, ground transportation, audio-visual and other suppliers. If you are new to terms such as an allocation of pool percentage, the at-risk amount, key performance indicators (KPIs), and service level credits, this webinar is for you! In this webinar, we will learn how to write, negotiate, and manage SLAs with your suppliers and when it makes sense not to use SLAs.
After this webinar, you will be able to:
• Identify the suppliers and meetings that require SLAs and KPIs
• Write and manage SLAs and know when your organization is owed credit for supplier non-performance
• Use the supplied templates, examples, and workshop exercises to craft your own SLAs and KPIs
The webinar will not be recorded.
Enjoy your week!
Debi Scholar
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