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GDPR4Meetings – Process for Changes or Removal

GDPR4Meetings – Process for Changes or Removal

GDPR is underway and we all must be prepared with our processes on how we will manage requests for Data Subject Removals or Changes.  Not all Data Subjects are entitled to removals or changes if the organization is required to keep data for legal, regulatory, or other purposes.  Yet, let’s prepare for those incoming requests.

Three high level processes are provided:

1. If the Organization receives the request
2. If the Meeting Agency receives the request
3. If another third party provider receives the request

Regardless of who gets the request for removal/change, it is your job to support the process with your Data Privacy Officer.

See the attached basic process and begin to itemize your Level 3 and Level 4 processes based on your organization's requirements. If you have any questions, feel free to ask.

Download GDPR Process for Data Subject removal or change - Generic

Debi Scholar

 

 

 

GDPR4Meetings – Consent for Registering Attendees

NOTE: The following is only the perspective of author without representation or endorsement by any organization. Always consult your legal counsel, data privacy officer, and your GDPR experts for advice. The following content is voluntarily provided. The following content is voluntarily provided and was created after taking GDPR classes and not from any entity. 

 

The General Data Protection Regulation (GDPR), for effective May 25, 2018, requires meeting, event, and conference planners to be prepared to get active, opt-in consent to collect data.

Three articles will be released in the next month:

1. Opt-in consents to add to your registration forms for collecting speaker, facilitator, attendee data (for face-to-face, hybrid, and virtual meetings)
2. Updated contract language (hotel, speakers, plus other suppliers), and the kinds of contracts you may need (and be sure to check with your legal counsel)
3. What you must do to be compliant if a request is made to change or delete data

 

Article #1 – Opt-In Consent for Attendee Management

Adding active Opt-In Consents for your speakers, facilitators, participants regardless if they attend a meeting, event, or conference in an in-person, hybrid, or remote (virtual/digital).

For the meeting requester, and this can be done in your meeting technology or can be confirmed manually through encrypted email if you do not use a technology system:

[checkbox] I understand and agree that a meeting planner will have my contact details for the purpose of planning meetings, events, or conferences 

[checkbox] I understand and agree that I may be contacted for a post-meeting customer satisfaction survey

Provide a link to the Data Privacy Policy and a link where Meeting Requesters can change or withdraw contact details (which will be covered in Article #3)

For the meeting attendee, and this can be done in your meeting technology or can be confirmed manually through encrypted email if you do not use a technology system:

For the Meeting Attendees, Speakers, Facilitators, and this can be done in your meeting technology or can be confirmed manually through encrypted email if you do not use a technology system:

[checkbox] I understand and agree that a meeting planner will have my contact details for the purpose of planning meetings (such hotels accommodations, transportation, activities, etc.)

Please note that if this box is not checked, then we are unable to secure your logistics for attendance at the meeting. 

[checkbox] I understand and agree that a meeting planner will ask about dietary preferences and any special requirements that may be needed to plan a meeting.

[checkbox] I understand and agree that I may be contacted for a pre-meeting and/or post-meeting survey

Provide a link to the Data Privacy Policy and a link where Participants, Speakers, and Facilitators can change or withdraw contact details (which will be covered in Article #3)

For the Virtual Meeting Attendee who may be remote and logging into a meeting:

[checkbox] I understand and agree that a meeting planner will have my contact details for the purpose of registering me to attend a virtual or hybrid meeting (live or on-demand). 

[checkbox] I understand and agree that I may be contacted for a pre-meeting and/or post-meeting survey

 Provide a link to the Data Privacy Policy and a link where Virtual Meeting Attendees can change or withdraw contact details (which will be covered in Article #3) 

 

WHO is affected?  Data Subjects may be our speakers, facilitators, participants, or anyone whose data we collect (name, email, other data)

Does this include everyone around the world?   Because the language is confusing and the intent is very broad, many organizations are choosing to use the guidelines for their entire organization, regardless of where it is located. 

For certain, Data Subjects that are included are EU citizens.  However, the GDPR is extraterritoriality meaning that the GDPR regulations will apply to “processing of personal data of data subjects who are in the Union” (Article 3; 2) and “the Regulation applies to the processing of personal data in the context of the activities of an establishment of a controller or a processor in the Union, regardless of whether the processing takes place in the Union or not.” (Article 3:1)  This means that an if an organization is “established” in the EU and if they process any personal data of a data subject, regardless of where they are, they must comply with the requirements of the GDPR.

Under GDPR organizations in breach of GDPR can be fined up to 4% of annual global turnover or €20 Million (whichever is greater). This is the maximum fine that can be imposed for the most serious infringements e.g.not having sufficient customer consent to process data or violating the core of Privacy by Design concepts.

Feel free to join the Community at GDPR4Meetings.com and see following resources.

Debi Scholar

Resources:

www.gdpr4meetings.com  -Opportunity to communicate with each other

https://cybercounsel.co.uk/data-subjects/

https://gdpr-info.eu/

https://www.eugdpr.org/the-regulation.html

https://www.eugdpr.org/glossary-of-terms.html

http://www.matheson.com/news-and-insights/article/update-on-data-protection?utm_source=Mondaq&utm_medium=syndication&utm_campaign=View-Original

Data Subject Rights

Breach Notification

Under the GDPR, breach notification will become mandatory in all member states where a data breach is likely to “result in a risk for the rights and freedoms of individuals”. This must be done within 72 hours of first having become aware of the breach. Data processors will also be required to notify their customers, the controllers, “without undue delay” after first becoming aware of a data breach. 

Right to Access
Part of the expanded rights of data subjects outlined by the GDPR is the right for data subjects to obtain from the data controller confirmation as to whether or not personal data concerning them is being processed, where and for what purpose. Further, the controller shall provide a copy of the personal data, free of charge, in an electronic format. This change is a dramatic shift to data transparency and empowerment of data subjects.

Right to be Forgotten
Also known as Data Erasure, the right to be forgotten entitles the data subject to have the data controller erase his/her personal data, cease further dissemination of the data, and potentially have third parties halt processing of the data. The conditions for erasure, as outlined in article 17, include the data no longer being relevant to original purposes for processing, or a data subjects withdrawing consent. It should also be noted that this right requires controllers to compare the subjects' rights to "the public interest in the availability of the data" when considering such requests.

Data Portability
GDPR introduces data portability - the right for a data subject to receive the personal data concerning them, which they have previously provided in a 'commonly use and machine readable format' and have the right to transmit that data to another controller. 

Privacy by Design
Privacy by design as a concept has existed for years now, but it is only just becoming part of a legal requirement with the GDPR. At it’s core, privacy by design calls for the inclusion of data protection from the onset of the designing of systems, rather than an addition. More specifically - 'The controller shall..implement appropriate technical and organisational measures..in an effective way.. in order to meet the requirements of this Regulation and protect the rights of data subjects'. Article 23 calls for controllers to hold and process only the data absolutely necessary for the completion of its duties (data minimisation), as well as limiting the access to personal data to those needing to act out the processing. 

A Glossary of Terms and Definitions as used in relation to the GDPR.

Binding Corporate Rules (BCRs)- a set of binding rules put in place to allow multinational companies and organisations to transfer personal data that they control from the EU to their affiliates outside the EU (but within the organisation)

Biometric Data - any personal data relating to the physical, physiological, or behavioral characteristics of an individual which allows their unique identification

Consent- freely given, specific, informed and explicit consent by statement or action signifying agreement to the processing of their personal data

Data Concerning Health - any personal data related to the physical or mental health of an individual or the provision of health services to them

Data Controller - the entity that determines the purposes, conditions and means of the processing of personal data

Data Erasure - also known as the Right to be Forgotten, it entitles the data subject to have the data controller erase his/her personal data, cease further dissemination of the data, and potentially have third parties cease processing of the data

Data Portability - the requirement for controllers to provide the data subject with a copy of his or her data in a format that allows for easy use with another controller (more info here)

Data Processor - the entity that processes data on behalf of the Data Controller

Data Protection Authority - national authorities tasked with the protection of data and privacy as well as monitoring and enforcement of the data protection regulations within the Union

Data Protection Officer - an expert on data privacy who works independently to ensure that an entity is adhering to the policies and procedures set forth in the GDPR (more info here)

Data Subject - a natural person whose personal data is processed by a controller or processor

Delegated Acts - non-legislative acts enacted in order to supplement existing legislation and provide criteria or clarity

Derogation - an exemption from a law

Directive - a legislative act that sets out a goal that all EU countries must achieve through their own national laws

Encrypted Data - personal data that is protected through technological measures to ensure that the data is only accessible/readable by those with specified access

Enterprise - any entity engaged in economic activity, regardless of legal form, including persons, partnerships, associations, etc.

Filing System - any specific set of personal data that is accessible according to specific criteria, or able to be queried

Genetic Data - data concerning the characteristics of an individual which are inherited or acquired which give unique information about the health or physiology of the individual

Group of Undertakings - a controlling undertaking and its controlled undertakings

Main Establishment - the place within the Union that the main decisions surrounding data processing are made; with regard to the processor

Personal Data - any information related to a natural person or ‘Data Subject’, that can be used to directly or indirectly identify the person

Personal Data Breach - a breach of security leading to the accidental or unlawful access to, destruction, misuse, etc. of personal data

Privacy by Design - a principle that calls for the inclusion of data protection from the onset of the designing of systems, rather than an addition

Privacy Impact Assessment - a tool used to identify and reduce the privacy risks of entities by analyzing the personal data that are processed and the policies in place to protect the data

Marriott’s Disparity and the impact on Strategic Meetings Management (SMM)

NOTE:  The following is only the perspective of author without representation or endorsement by any organization.  It is also based on several conversations held with industry leaders over the past 24 hours. 

Marriott leaders’, with the decision to cut commissions from 10% to 7%, squander our flexibility and power to influence our organizations towards efficient Strategic Meetings Management (SMM) programs.  Worse, when Marriott chooses to show preferentialism toward four (4) sourcing agencies that are exempt from this commission reduction, the inequality results in an industry uproar with obvious imbalance.

All of my SMM colleagues are scrambling, putting together revised cost/benefit analyses on their meetings programs that had previously been funded by commissions, now wondering where the money will come from for their headcount and technologies.  If Marriott was planning to cut commissions, it should have provided the industry with at least a nine to twelve month warning so that organizations could revise budgets, renegotiate with their agencies, reevaluate their resourcing and technology requirements, and most important reconsider WHICH chains are in their preferred hotel program. 

Maybe the mammoth egos at Marriott don’t realize that the SMMs take the cost of the program, subtract commissions returned, and then charge back meeting owners (or divisions) based on the complexity and category of their meeting.  Or, maybe Marriot leaders don’t know how hard it is for  most organizations to buy into SMM as a way to drive business to its properties through preferred hotel programs, reduce contractual and operational risk, adhere to GDPR, and provide a strategy for this multi-billion dollar spend category. Worse, commission collection rates aren’t 100% in most cases so now there will be less commissions with less than optimal collection of that money. 

Further inequity, in this insensitive decision, is the decision by Marriott to exclude four (4) sourcing organizations from the reduction from 10% to 7% commissions.  Marriott has elected to temporarily continue to give 10% to these four agencies without transparency as to why, how long this exception will be granted, or how other agencies can be part of the pedestaled group.  Thousands of agencies that are not part of Marriott’s elite are hosting calls with their clients to enlighten them on the situation.  Strategic Meetings Management programs are at risk with these decisions.

With this power trip on steroids action, chaos is turning into a quest for alternatives.  In my talks with colleagues, many are looking for alternatives to Marriott.  Meeting leaders are scrambling for sourcing options such as redirecting bookings to other hotel chains and even looking for alternative options such as AirBNB and VRBO for small meetings.  In talking with one of my professional service industry colleagues yesterday, she told me that one of their small groups stayed at an AirBNB for 20 people last week in San Francisco.  Why not? Small meetings are the largest volume for most organizations and it is time to seek other options rather than traditional venues especially with this latest hotel industry decision.

This doesn’t surprise me as my husband and I recently renovated a house for AirBNB and I am getting group bookings every weekend such as retreats, bridal parties, sporting teams, etc.   I’d be happy to return 10% commissions for nights booked…sounds like we need Agencies and AirBNB to come to the table with us owners to support the meetings leaders who still need those commissions to support their SMM Program.  Industry leaders – let’s discuss our options and ideas. Contact me at [email protected] or through LinkedIn . 

Propelling the Profession with Outcomes and Evidence

Strategic Meetings Management (SMM) delivers propelling results for corporations and associations such as greater access to skilled resources to improve meeting experiences, further ability to secure a “seat at the table” with C-level leaders, and better supplier pricing with reduced risk.

Yet, we all know that the journey to SMM maturity is not without challenges, chaos, and collaboration.  How will you take your SMM program to the next level of maturity?  What are the various levels of maturity? 

Two recommendations:

1. Use benchmarking data from industry thought leaders and published data. Take the latest SMM survey created by the Industry Expert, Kevin Iwamoto. Use the results to build your Business Case to begin your SMM project. The survey will take about 5 minutes and results will be published within the next several weeks.

2. Receive a customized SMM Maturity Model report by taking the SMM Benchmarking self-assessment, automated tool that produce results that are private and personalized for your organization. The self-assessment will take about 20 minutes and the report will rate your current SMM maturity level and substantiate your SMM efforts.

The evidence from Surveys and Benchmarking will support your SMM Outcomes and validate the trajectory efforts of your program.

I offer volunteer coaching for corporations or associations that want to understand the SMM environment.  Take YOUR SMM Program to the next level with Evidence!

Debi Scholar

 

Connect with Debi Scholar at LinkedIn and contact Debi at:[email protected]

Debi Scholar is a coach and mentor in Strategic Meetings Management and Virtual / Hybrid meetings and volunteers her time to help corporations, associations, and suppliers.  She was a Meetings Director at PricewaterhouseCoopers, American Express, and owned her own consultancy, Scholar Consulting Group.  She is currently a Global Director in Meetings & Events at a major pharmaceutical company working in the Global Strategic Sourcing group. 

Debi has authored four books on meetings and events was named one of the Top 25 Women in the Meetings Industry in 2015 by Meetings and Conventions Magazine, one of the 25 Most Influential People in the Meetings Industry in 2013 by Successful Meetings Magazine, was the co-chair of the Global Business Travel Association (GBTA) Groups & Meetings Committee, a GBTA Foundation Board Member, named a “Mover and Shaker” of the industry by Corporate & Incentive Travel Magazine, was named a Top 20 Changemaker by Corporate Meetings & Incentives Magazine, and a “Best Meeting Practitioner” by Business Travel News. 

Debi has achieved 9 designations, including Global Leadership Professional from Wharton, Certificate in Meetings Management, Certified Meeting Professional, Global Travel Professional, and Digital Event Strategist.

Webinar Today! SMM Success

Achieve SMM success with Pioneers and original SMM Thought Leaders Kevin Iwomoto and Debi Scholar.  Get advice, bring your challenges, and opportunity to win 1 of 4 books!  – no challenge too big!

SMM Webinar Registration

Thank you to MPI and GBTA!

A public, and HUGE THANK YOU to Ann Rebentisch, CMP, CMM, Founder of the LinkedIn CMM Group. (Certificate in Meetings Management).  With her leadership to encourage many CMMs to come forward, and with the support of the Meetings Media, we have achieved a new decision from MPI and GBTA.  Thank you very much to MPI and GBTA Leadership for your reconsideration of the CMM designation and program.

Here is the decision information:  http://tinyurl.com/MPI-CMM-Program-Decision4-4-14

Thanks, ANN! And to everyone else who assisted with the conference calls, the surveys, the analysis, and everything else that you did!

Debi Scholar

Vow to go Virtual! Dare to go Digital!

Have you integrated virtual / digital meetings into your meetings and events yet?   If your answer is no, it is probably because:

• Your organization’s culture does not embrace virtual / hybrid meetings yet
• It does not fall under your area of responsibility
• A perception exists that it is too complex and no one has the time to tackle the tasks
• It is uncertain how or where to start
• A perception exists that face-to-face meetings and events offer an improved return on investment over virtual meetings

Regardless of the reason, the business world is moving toward the use of more virtual meetings through the use of digital technologies.  I offer some resources below and also have other tools in my toolkit, if you need help.

Since 1998, when I led PwC’s technology training team, I have been involved with virtual technologies as our training team delivered computer training to multiple offices using one trainer with one computer.  Rudimentary - yes; unsuccessful – no.  In fact, it was a huge success because we broadened technology training for more attendees throughout the country.  E-learning was here to stay…and today, it is a common practice worldwide.

Fast forward to 2002, when I led PwC’s meeting and event services team, I developed the industry’s first virtual meeting and event group under the same team as the face-to-face meeting planners.  If I was successful in transitioning face-to-face trainers to e-learning instructors, why couldn’t I transition face-to-face meeting planners to virtual / hybrid planners?  And, the rest is history.  Today, the PwC virtual meetings team is one of the best groups of professionals in the industry and it delivers thousands of virtual meetings to internal staff and PwC clients every year.  Virtual meetings are here to stay…and if you are not using some form of virtual / hybrid meetings, you may be falling behind your competitors.  If you have relinquished the responsibility to another department – you may not be progressing or staying current with new roles, responsibilities, and technologies.

This blog has published numerous articles about virtual / digital meetings over the years; below are some of the links that you may find useful in the development of your virtual / digital meetings:

2013 – Creating a Virtual Meeting and Event Strategy
http://www.teplus.net/2013/03/virtual-meetings-at-getthere.html

2011 – The 20 roles and responsibilities of the virtual meeting planner
http://www.teplus.net/2011/01/virtual-meetings-and-events-the-20-roles-and-responsibilities-of-the-virtual-meeting-planner.html

2010 – 20 reasons to consider virtual meetings
http://www.teplus.net/2010/03/20-reasons-to-consider-virtual-meetings.html

2009 – Eight common motivating factors that may derail a virtual meetings program
http://www.teplus.net/2009/08/virtual-meetings-eight-motivating-factors-.html

If you want help building your toolkit to develop a program, please feel free to reach out to me.

Over the last several years, I have experienced an astonishing feeling of synthesis as my career in training and development (virtual and instructor-led training) has merged with my career in meetings and events (virtual and face-to-face meetings).  While these two industries seemed like disparate elements and separate careers, in fact, the business forces are stitching them together.   For example, when I was a trainer and training director…I needed to learn and conquer ROI and training effectiveness.  Now, as a meetings director…I have had to learn and conquer ROI and meeting effectiveness.  The two careers are no longer individual parallel paths but rather, a logistics and content journey that produces ultimate success for all meeting types.   To that end, I am SO excited about this industry and our journey forward.

Let me also share some exciting news about my journey forward … I have accepted the role of Divisional Category Director of Congresses and Events, and Global Lead Virtual Meetings at Novartis in the Strategic Sourcing Department.  I am thrilled and cannot wait to get started!  

I will still be mentoring and coaching my industry colleagues, on a volunteer basis, on Strategic Meetings Management, virtual meetings, meeting effectiveness / ROI, training / development, and travel - so feel free to reach out to me if you have any questions or ideas you’d like to share with me.  More books are being released before the end of year – Susan Losurdo and I finished editing our second book together, “Meeting Planning Playbook” so look for it on this blog and on Amazon within the next week.  The SMM Toolkit and other mini-books on topics such as meeting effectiveness and virtual meetings are also undergoing edits and will be released soon.

In the meantime, I would like to share two valuable resources with you. 

Shimon Avish, President of SMM Consulting, provides us all with a wealth of knowledge on Strategic Meetings Management topics via his blog at www.smmconsulting.com.  Please sign up for his regular articles, e-books, and blog posts.

Deborah Borak, Director of Global Accounts at ConferenceDirect, recently released an excellent article featured in Facilities & Destinations titled “Getting Strategic About SMMPs:  Guidelines to Choose the Best Third Party to Help Implement Your Program.”   Please take a few minutes to read it.

A BIG THANK YOU to all of the meetings and travel leaders who continue to support me through the T&E blog, LinkedIn groups, client engagements and most important, your friendship.

 

Debi Scholar
1(908) 304-4954
[email protected]
www.smmbenchmark.com
 

Thank you for visiting the T&E Plus Blog on expense management, travel management, business meetings, events, incentives, strategic meetings management, entertainment, virtual meetings, tickets, hotels, airlines, ground transportation plus more...

The opinions expressed in this message and/or any attachments are those of the author and not necessarily those of any other organization or corporation.  There is no guarantee that this message is either private or confidential, and it may have been altered by unauthorized sources without your or our knowledge. Nothing in the message is capable or intended to create any legally binding obligations on either party and it is not intended to provide legal advice. Debi Scholar accepts no responsibility for loss or damage from its use, including damage from virus.

Brilliant Education, Collaborate, and Vote at GBTA!

Bravo for Brilliant education coming up at the Global Business Travel Association Convention starting on Sunday, August 4 in San Diego.  

Are you interested in Risk Based Service Level Agreements?  On Tuesday, August 6 at 9:00 a.m., I will be delivering a session on service level agreements, key performance indicators, and credits. If your suppliers do not meet the agreed-upon expectations, you may be entitled to a credit. 

If you are a travel manager, join our session on Wednesday, August 7 at 11:45 a.m. to discuss how to incorporate group travel and meetings into your program. The session is called "Build a Fail-Safe Travel Management Plan – RockStar!"

If you are not attending GBTA and want to discuss these topics, feel free to reach out to me and of course, I'll help you.

Text me or call me if you want to grab a coffee, tea, or another adult beverage.  I'll be in San Diego from Saturday through Wednesday.   908-304-4954.  Let's collaborate on best practices!

Lastly, it is critical for everybody to vote!   Below are some links to some blogs on this topic.

Want to learn more about how RISK affects your Meeting Policy?  Read Shimon Avish's blog located here! How Does Strategic Meetings Risk Management Impact your Meetings Policy?

Hope to see you in San Diego!

Debi

Posts about Voting at GBTA

Ziegler's GBTA Proposal Drawing Buyer Support

Learn, Network and Vote at GBTA's Convention

GBTA Proposed Changes Require Participation, Dialogue ... even Compromise

 

Debi Scholar
(908) 304-4954
[email protected]
[email protected]
www.smmbenchmark.com
www.BankWithDebi.com

A BIG THANK YOU to all of the meetings and travel leaders who continue to support me through the T&E blog, LinkedIn groups, client engagements and most important, your friendship.

Thank you for visiting the T&E Plus Blog on expense management, travel management, business meetings, events, incentives, strategic meetings management, entertainment, virtual meetings, tickets, hotels, airlines, ground transportation plus more...

The opinions expressed in this message and/or any attachments are those of the author and not necessarily those of American Express, its subsidiaries, and affiliates.  There is no guarantee that this message is either private or confidential, and it may have been altered by unauthorized sources without your or our knowledge. Nothing in the message is capable or intended to create any legally binding obligations on either party and it is not intended to provide legal advice. Debi Scholar and American Express accept no responsibility for loss or damage from its use, including damage from virus.

Ziegler's GBTA Proposal Drawing Buyer Support

Ziegler's GBTA Proposal Drawing Buyer Support

Meetings and Events: Be a Risk Mitigation Rock Star!

President John F. Kennedy said, "There are risks and costs to a program of action, but they are far less than the long-range risks and costs of comfortable inaction."

Isn't that the truth?  Do you believe it is far better to be prepared than NOT be prepared?  One of my colleagues told me a story about what happened in their organization. They held an offsite activity at an outdoor activity center.  Thankfully, the meeting planner added the right terms and conditions because a wind storm blew a heavy table into one of the attendees.  As the attendee was headed into the ambulance, the activity center tried to obtain a signature from him confirming that they were not responsible.  However, the proper language was already in the contract holding the facility liable.

Simply, an Ounce of Preparation is Worth a Pound of Cure!

Recently, American Express Meetings & Events released new research that reveals sizeable gaps between what leaders believe about risks vs. what planners actually do about risks in meetings.  A couple of facts include:

• 51% of meeting planners believe that risk is not properly mitigated in their organization
• 27% of leaders are unable to track meeting expenses and 32% of leaders are unable to report all meeting expenses.
• 52% of planners do not receive a budget when meeting planning begins

Check out the American Express Information!

How beneficial would it be if you had an action plan to mitigate, prepare, respond and recover from your risks?   In 2011, I introduced the industry to the 7 Critical Areas of Risk Exposure in Meetings in Events and posted a blog topic here. 

On Sunday, July 21, I will be sharing information on how to build a Risk Mitigation Plan for each of the seven categories at MPI WEC from 4:00 to 5:00 in Lagoon H, Level 2 at Mandalay Bay Convention Center. 

This methodology provides structure to your risk mitigation efforts that you can share with your leaders to show the opportunity, support the value that you bring to your organization. Not only will it make you look like a hero, but it will also develop your competency...and frankly, it is fun when you come together as a team and consider all the What If scenarios. 

Now that you know the risk categories, let's build two POWERFUL documents:

• Risk Impact Chart
• Risk Mitigation Plan

We will answer these questions ....

• What are the financial impacts?
• What are the reporting impacts?
• What are the security impacts?
• What are other risk impacts?

After we develop a Risk Impact Chart, then we develop a Risk Mitigation Plan.  To simplify it, let's answer these questions:

 

Questions to Answer …	Your Suppliers	Your Organization
What do we do to mitigate the risks?	1. [fill in the blank] 2.	1. [fill in the blank] 2.
What do we do to prepare for the risks?	1. 2.	1. 2.
What do we do to respond to the risks?	1. 2.	1. 2.
What do we do to recover from the risks?	1. 2.	1. 2.

When you show leaders that you have developed a process or a method to categorize and report on data, and that there is predictability in understanding risks, they automatically appreciate your expertise and believe you are a leader who can show value to the organization.

I hope to see you at MPI WEC on Sunday, July 21!  I will only be at MPI for one day, so text me if you want to get together!  908-304-4954.

Speaking of Risk – My next book is ready and available on Amazon! Susan Losurdo and I teamed to provide you with very practical advice in a Crisis.  Check it Out ….

And, THANK YOU to Successful Meetings Magazine for naming me as one of the Top 25 Most Influential People in the Meetings Industry last week.  WOW.  I am so grateful.

Debi Scholar
(908) 304-4954

[email protected]

[email protected]

www.SMMBenchmark.com

www.BankWithDebi.com

A BIG THANK YOU to all of the meetings and travel leaders who continue to support me through the T&E blog, LinkedIn groups, client engagements and most important, your friendship.

Thank you for visiting the T&E Plus Blog on expense management, travel management, business meetings, events, incentives, strategic meetings management, entertainment, virtual meetings, tickets, hotels, airlines, ground transportation plus more...

Debi Scholar, GLP, GTP, CMM, CMP, SSGB, CTE, CTT, CBST

• Author, Crisis Management Handbook (2013)
• Author, Strategic Meetings Management: The Strategy Quick Reference Guide (2011)
• Co-Author, Strategic Meetings Management Handbook (2011)
• The 25 Most Influential People in the Meetings Industry (2013)
• Meetings Management Mover and Shaker as selected by Corporate and Incentive Travel Magazine (2010)
• Top 20 Changemaker who influenced the meetings management industry by Corporate Meetings and Incentives (2008)
• Best Meeting Practitioner as selected by Business Travel News (2007)

The opinions expressed in this message and/or any attachments are those of the author and not necessarily those of American Express., its subsidiaries and affiliates.  There is no guarantee that this message is either private or confidential, and it may have been altered by unauthorized sources without your or our knowledge. Nothing in the message is capable or intended to create any legally binding obligations on either party and it is not intended to provide legal advice. Debi Scholar and American Express accept no responsibility for loss or damage from its use, including damage from virus.

Your SMM Toolkit Book

In the last blog post, I talked about the 3 books that were on my hard drive.   A few more edits and they will become a reality!  I expect by end of May.  "Your SMM Toolkit" Book is currently at 536 pages!  Where in the heck did I get all that information from? Geeze.   I still have more to go and I need to move sections around for a more logical flow. It will be ready soon!

In addition to the numerous chapters in my books, I'm also starting a new chapter in my life!  I have been considering a return to the corporate world for awhile and was looking for the right fit.  When I was in the training and development field, two of my clients were Dean Witter and PwC.  Both hired me...so to continue that same journey...one of my clients offered me a role as Director of Managed Meetings Strategies.  And, I'm excited to be starting that journey today with American Express! 

Blog will continue! Thank you for reading my blog and supporting me.  I SO enjoy working with every one of you!

Debi Scholar

A BIG THANK YOU to all of the meetings and travel leaders who continue to support me through the T&E blog, LinkedIn groups, client engagements and most important, your friendship.

Thank you for visiting the T&E Plus Blog on expense management, travel management, business meetings, events, incentives, strategic meetings management, entertainment, virtual meetings, tickets, hotels, airlines, ground transportation plus more...

Debi Scholar, GLP, GTP, CMM, CMP, SSGB, CTE, CTT, CBST

• Author, Strategic Meetings Management: The Strategy Quick Reference Guide (2011)
• Co-Author, Strategic Meetings Management Handbook (2011)
• Meetings Management Mover and Shaker as selected by Corporate and Incentive Travel Magazine (2010)
• Top 20 Changemaker who influenced the meetings management industry by Corporate Meetings and Incentives (2008)
• Best Meeting Practitioner as selected by Business Travel News (2007)